Strategic Context
Many clients lacked visual design training, leading to legibility issues and delayed course launches.
My Role
Authored a series of technical support guides focused on branding, visual hierarchy and CSS customisation.
Key Contributions
•Identified recurring customer pain points through cross-functional collaboration.
•Developed practical, implementation-focused guides to improve client independence.
•Elevated quality standards across the platform ecosystem.
Impact
Improved customer launch speed, reduced support queries, and strengthened brand alignment across enterprise clients. Colleague feedback: “Big shout out to Jenny Mai for putting together this awesome how-to for custom CSS.”
